Canada Post’s unveils accessibility strategy

At the end of May, coinciding with National AccessAbility Week, Canada Post unveiled its first accessibility strategy to “help improve accessibility in the thousands of communities it serves.”

Currently, more than six million Canadians have at least one disability. As the country’s population continues to age, the prevalence of disability – now at one in five Canadians aged 15 and older – will increase.

“Developed with input from people living with disabilities, this comprehensive plan includes four pillars that ensure all Canadians can access Canada Post’s services, products and post offices with ease,” according to a statement from the Crown corporation.

The “pillars” include:

  • creating a “diverse and inclusive” workforce culture;
  • “delighting customers”;
  • building “accessible barrier-free spaces”; and
  • seeking “inclusive” business opportunities.

Canada Post also has an eight-person accessibility advisory panel “to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors,” according to the Crown corporation.

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